Thursday, 28 February 2013
MITCHELLS RENAULT WINS AWARD FOR OUTSTANDING CUSTOMER SERVICE
It’s official. Mitchells Renault in Lowestoft has been recognised by Renault UK for being the best of the best when it comes to its continued commitment to outstanding customer service.
Renault UK carries out continuous assessment and mystery shops to ensure that the dealership network’s customer service meets their stringent standards.
Throughout 2012, Mitchells scored more highly for customer satisfaction than any other Renault dealership in the country. The customer surveys are carried out by an independent team who call customers who have recently taken delivery of their new Renault cars and vans to see how they rated the sales process.
Matthew Huke-Jenner, dealer principal and owner of the Long Road dealership, was given the award at the recent national Renault sales conference in Luton.
He said: “It was a complete surprise. We always strive to do our best to ensure that our customer service is second-to-none but it’s always great to get an official endorsement from Renault.
“It’s a fitting reward for our sales team who work tirelessly to ensure our customers get the very best out of their new Renault cars, be it private customers buying a Megané or a business client purchasing a fleet of electric Kangoo vans.
“We didn’t even know we’d won it and it was a wonderful surprise when I was invited up onto the stage to receive the award from Renault UK’s head of franchising Bob O’Reilly.”
For more information, click onto www.mitchellsrenault.co.uk or visit the dealership on Long Road, Lowestoft (01502 500950).
Matthew Huke-Jenner from Mitchells Renault pictured receiving the award from Renault UK’s head of franchising Bob O’Reilly.